FAQs

• Is there a left-handed version? Can left-handed users use it?

  There is currently no left-handed version. The INFTYLAB M Mouse (PS01) uses a right-handed ergonomic design; if you have a need for a left-handed version, please let us know and we'll pass it on to the development team for evaluation.

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• I can't connect when switching to a different Bluetooth signal source. What should I do?

  Please turn the mouse off and back on, then switch to that signal source again; if it still won't connect, remove the device in system Bluetooth settings and pair again.

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• How many devices can the INFTYLAB M Mouse connect to at most?

  Up to 5 connections: 3 Bluetooth channels (BLE1/2/3), 1 2.4G Dongle, and 1 USB-C wired.

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• Can I use INFTYLAB Glide on Windows?

  Yes. INFTYLAB Glide works on both Windows and Mac—you can either install the desktop app or use the install-free web version to set things up.

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• How do I connect via Bluetooth?

  1. Press and hold the button next to the Bluetooth indicator on the bottom of
  the mouse for three seconds to enter pairing mode; the indicator will flash quickly and repeatedly.

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• What is INFTYLAB Glide? How do I get started?

  INFTYLAB Glide is the configuration software for the INFTYLAB Mouse, used to set the cursor, scroll wheel, and shortcuts, and to manage connections.
  It comes in two versions: a Mac/Win desktop version installed on the computer, and an install-free web version configured through the browser.

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• Where are the physical buttons located? Where are the back button / top button?

  The button locations are as follows:

  1.  Main scroll wheel: on the top of the mouse.
  2. Top button: on top, behind the main scroll wheel. (there's a marker line behind the wheel)
  3.  Forward button: on the left side (thumb side), toward the front.
  4.  Back button: on the left side (thumb side), toward the back. 

  The forward button and the thumb wheel are the same side control — it acts as the Forward button when clicked and as the thumb wheel when scrolled.

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• Which operating system versions does Glide support?

  Glide supports macOS 13 and above, and Windows 10.0.17763 and above. The web version requires a browser that supports WebHID, such as Chrome or Edge.

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• Do I have to install the software to configure the mouse?

  Some functions can be configured directly in the web version, including DPI, polling rate, and the custom shortcuts for the three function buttons.
  Some items require the desktop version to adjust, such as scroll wheel settings and Quick Pie.

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• Why does the cursor speed feel inconsistent when the mouse is connected to two computers?

  The M Mouse uses a higher default DPI for dongle and wired connections, so switching back to Bluetooth or lowering the polling rate can make the cursor feel noticeably slower — this is normal. We recommend using Glide to adjust the DPI for each connection so the cursor speed feels more consistent across both computers.

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