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Browse all related FAQsAfter completing the installation of the AM02 monitor arm, is it necessary to adjust the weight support for the monitor?
2-1. Ensure that the iMac is securely mounted on the monitor arm.
2-2. Lower the monitor to its lowest height, then continue applyingdownward pressure until a "click" sound is heard. Afterward, rotate the knob to the next position.
Please note:
The knob should only be rotated when the monitor is at its lowest position. Do not attempt to rotate the knob at any other height.
What is the range of motion for adjustments on the AM02?
Height adjustment range: 220 to 440 mm
Forward and backward adjustment range: 100 to 413.5 mm
Left and right adjustment range: +315 to -315 mm
Monitor tilt adjustment range: 45° to -20°
Monitor rotation (landscape/portrait) adjustment range: 90° to -90°
How can I assess whether my desktop environment and workspace are suitable for the use of the AM01/AM02?
Desktop Material Restrictions: It is recommended to use solid wood, durable engineered wood, or metal desktops. Desktops made of glass, hollow core, or honeycomb structures are more fragile and, therefore, not suitable for monitor stand installation, as uneven stress may cause damage to the surface.
Desk Edge Structure Restrictions: If the desk edge features a bevel or a large rounded corner exceeding 2.5 cm, the desk clamp may not secure properly. In such cases, a through-desk mounting method is advised.
Under-Desk Clearance: If there are frames, crossbars, or partitions located too close to the desk edge underneath, the clamp may be obstructed and unable to fasten securely. Under these circumstances, a through-desk mounting solution is necessary.
Supported Desktop Thickness: The AM01 and AM02 support desktop thicknesses—from 15 mm to 70 mm (0.59" to 2.76")—for both clamp and through-desk mounting options.
Rear Clearance: If your desk is positioned flush against a wall with less than 11 cm of clearance between the desktop and the wall, the desk clamp may not fit properly. Additionally, please ensure sufficient space to accommodate the stand’s range of motion to prevent collisions with the wall when rotating or adjusting the monitor’s depth.
How should I operate the rotation of the top adjustment knob of AM02?
2-1. Ensure that the iMac is securely mounted on the monitor arm.
2-2. Lower the monitor to its lowest height, then continue applying downward pressure until a "click" sound is heard. Afterward, rotate the knob to the next position.
Please note:
The knob should only be rotated when the monitor is at its lowest position. Do not attempt to rotate the knob at any other height.
Am I able to install or disassemble the AM02 by myself?
Due to the need for precise alignment during installation, it is recommended that two people collaborate to complete the monitor arm installation.
Can the cable covers, clips, and management box of the Studio Arm AM01 / AM02 be removed?
The cable management cover located beneath the rear arm cannot be removed by yourself. To manage your cables, please simply tuck the cords directly into the slot.
The cable clips located on the side of the column can be removed by yourself; simply snap them back on after organizing the cables.
After installing the AM02 monitor arm, do I need to adjust the monitor’s tilt tension?
If you are using an iMac, no additional tilt tension adjustment is required. The AM02 is factory-calibrated to the optimal tension value, so no further adjustments are necessary.
If sagging still occurs:
Please ensure that the total weight of all items mounted on the monitor arm is between 3.86 and 5.7 kg.
If this condition is met, please use the hex wrench provided in the cable management box and follow the instructions below to make adjustments:
Are there any recommended cable lengths for cable management?
The base cable management box is primarily designed to store peripheral cables and does not have any specific cable length requirements.
For managing cables along the rear arm of the bracket:
Taking the cables connected directly to the monitor as an example (e.g., if you have 4 Type-C cables), a length of 1.5 meters is recommended if you plan to move, extend, or adjust the height of the arm.
If my desk cannot accommodate a clamp and does not have a pre-drilled hole, how can I install the INFTYLAB Studio Arm series using the grommet method?
If the desk is not suitable for using a clamp and there are no existing holes on the desktop:
The grommet supports desktop thicknesses ranging from 10 mm to 70 mm.
If the desktop does not have pre-drilled holes, the material must be sturdy enough to allow drilling.
When using the grommet, the distance between the hole and the desk edge may need to be considered.
Please note:
The grommet requires the arm to be fixed in the same position for an extended period. If you frequently need to move the arm or prefer not to leave marks on the desktop, this installation method may not be suitable.
Common cable management holes on desks typically have sufficient diameter for grommet mounting, but please remember to thread any cables through the hole before securing the mounting bracket.
What should I do if my monitor sags after installing a third-party brand?
If the height is sagging:
Please confirm that the total weight of all suspended items on the monitor arm falls within the range of 5.8–6.4 kg (12.79–14.11 lbs) or 8–8.6 kg (17.64–18.96 lbs). If the weight is outside these specific ranges, rising or sagging is a normal occurrence. Please return the arm to the sales platform where it was purchased within the return window authorized by your distributor.
If the monitor tilt is sagging:
Please confirm that the total weight of all suspended items on the monitor arm falls within the range of 5.8 kg–8.6 kg (12.79–18.96 lbs).
If it meets this requirement, please use the Allen wrench provided inside the cable management box and adjust it according to the following instructions:
