FAQs

• How long does the battery last?

  A full charge lasts up to 60 days.

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• I can't connect when switching to a different Bluetooth signal source. What should I do?

  Please turn the mouse off and back on, then switch to that signal source again; if it still won't connect, remove the device in system Bluetooth settings and pair again.

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• How do I switch between paired devices?

  Press the signal-source switch button on the bottom of the mouse (BLE1/2/3 or Dongle) to switch the target computer. The software's switch-device page shows the connection and device information for each signal source in real time.

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• Can the INFTYLAB mouse be used on glass?

  Yes. The INFTYLAB M Mouse's high-precision sensor works on most desk surfaces, including mirror-like surfaces such as glass.

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• What is INFTYLAB Glide? How do I get started?

  INFTYLAB Glide is the configuration software for the INFTYLAB Mouse, used to set the cursor, scroll wheel, and shortcuts, and to manage connections.
  It comes in two versions: a Mac/Win desktop version installed on the computer, and an install-free web version configured through the browser.

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• How do I disable third-party applications so my mouse isn't affected by other apps?

  There are two steps to make sure you aren't affected by third-party mice:

  1. First close any third-party mouse software running in the background;
  2. Go to System > Privacy & Security > Accessibility, and turn off the permission for third-party mouse software in the list.

  After completing both steps, try scrolling again to see if it improves.

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• I can't connect when switching to the Dongle signal source. What should I do?

  Please turn the mouse off and back on, switch to the Dongle signal source again, then unplug and replug the USB receiver.

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• Why won't my mouse charge via the USB-C cable, and how do I fix it?

  If it won't charge, check in order:

  1. Replace with a known-good USB-C cable and power source;
  2. Check the charging port for dust or debris;
  3. Try a different USB port or charger. If it still won't charge, please contact warranty repair.

  (During normal charging, the front light breathes blue, and stays solid blue when full; the red light flashing 5 times indicates a charging error.)

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• Which operating system versions does Glide support?

  Glide supports macOS 13 and above, and Windows 10.0.17763 and above. The web version requires a browser that supports WebHID, such as Chrome or Edge.

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• Is there a left-handed version? Can left-handed users use it?

  There is currently no left-handed version. The INFTYLAB M Mouse (PS01) uses a right-handed ergonomic design; if you have a need for a left-handed version, please let us know and we'll pass it on to the development team for evaluation.

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