FAQs

• Can the INFTYLAB mouse be used on glass?

  Yes. The INFTYLAB M Mouse's high-precision sensor works on most desk surfaces, including mirror-like surfaces such as glass.

  Learn More

• The scrolling doesn't work as expected — it scrolls too fast or too slow. What should I do?

  Scrolling that's too fast or too slow is mostly related to the desktop version, smooth parameters, document differences, or software conflicts. Check in order:

  1. Whether the desktop version is installed (smooth only works with the desktop version).

  2. With smooth on, you can further adjust the custom smoothness and speed.

  3. Different web pages/documents inherently scroll differently, so an inconsistent feel is normal.

  4. Whether other mouse software is conflicting — disable third-party app permissions in the system.

   

  Learn More

• Why does a "Keyboard Assistant" prompt appear the first time?

  The "Keyboard Assistant" message that appears the first time can be closed and ignored.
  This is the system (e.g., macOS) detecting a newly connected USB or Bluetooth keyboard and using this assistant to identify the key layout, ensuring subsequent input is correct.

  Learn More

• Which buttons on the INFTYLAB M Mouse can be customized?

  Three buttons can be customized: the Forward button (click of the thumb wheel), the Back button, and the Top button.

  Learn More

• Can I use INFTYLAB Glide on Windows?

  Yes. INFTYLAB Glide works on both Windows and Mac—you can either install the desktop app or use the install-free web version to set things up.

  Learn More

• The system finds the mouse via Bluetooth but can't connect INFTYLAB M Mouse — it keeps stuck on the loading spinner. What should I do?

  Getting stuck on the spinner is usually a Bluetooth-side issue. Try these in order:

  1. Remove devices you no longer use from the Bluetooth list, then reconnect.
  2. Turn system Bluetooth off and back on, then try again.
  3. Too many nearby Bluetooth devices can cause signal conflicts — move to an area with fewer devices, or use the USB receiver (Dongle) for a more stable connection.

  Learn More

• Why can't I find my cursor or see the cursor's movement trail on screen? How do I fix it?

  This is usually not a mouse malfunction. When DPI is set fairly high (e.g., around 2000 or above), the cursor moves in larger jumps each time; on a standard refresh-rate monitor, the movement trail looks discontinuous and hard to follow with your eyes, so it seems like you can't find the cursor. We recommend lowering the DPI a bit first; you can also try raising the polling rate.

  Learn More

• I can't connect when switching to the Dongle signal source. What should I do?

  Please turn the mouse off and back on, switch to the Dongle signal source again, then unplug and replug the USB receiver.

  Learn More

• The USB receiver (Dongle) is unstable or doesn't work when plugged into a USB hub / extension port / monitor USB port. What should I do?

  If the receiver is unstable when plugged into an extension port, USB hub, or a monitor's USB port, we recommend plugging it directly into the computer's own USB port and trying again.
  If it still doesn't work when plugged directly into the computer, try a different port; if it still fails, please contact official customer service.

  Learn More

• How can I check the battery level for my wireless mouse?

  Check the LED on the front of the mouse: if the battery is below 15% at startup, the red light stays solid to indicate charging is needed. You can also install the desktop app to receive a low-battery notification.

  Learn More